About Operational Insights
Operational Insights, part of Supply Chain Insights, provides visibility into your Supply Chain apps, including employee performance, inventory movement by item and location, duration/time spent on activities, data error identification for troubleshooting, and more. With the right information at hand, you are empowered to diagnose friction points, monitor trends, and make informed decisions about your inventory operations.
The solution starts by capturing and analyzing data that passes through your apps. It then displays the data in interactive dashboards accessed through Platform Manager. The dashboards provide at-a-glance views of the productivity trends across your operations, along with options to filter, sort, and drill down into details.
Operational Insights provides three levels of app instrumentation allowing you to customize and refine your card visualizations based on your business needs.
Optionally, you can download the Operational Insights documentation as a PDF.
Level I
Level I, the most basic activity-based app instrumentation, enables you to build reports and visualizations detailing who did what, when, where, and how many times. This level of app instrumentation requires inclusion of a few data elements at a key point within the business logic of each of your apps in order to send data to Insights tables. Refer to Level I app instrumentation.
Level II
Level II requires an intermediate level of app instrumentation, enabling you to build reports and visualizations that include duration, such as pick time averages, the frequency in which an app is used, or the amount of time it took a user to accomplish a task. This level of app instrumentation includes start and stop times to calculate the amount of time. Refer to Level II app instrumentation.
Level III
Level III enables you to build reports and visualizations that can assist in troubleshooting apps. You can instrument every step within an app to determine how long it takes to complete each step in a task, identify when and where users abandon or drop out of an app, identify data errors, and more. This level of app instrumentation can be used to improve your apps and processes. Refer to Level III app instrumentation.
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