About monitoring and diagnosing
Mobile Enterprise Platform includes the following tools that enable you to monitor system performance, complete simple troubleshooting tasks, and analyze performance. These tools are part of the Monitor module, which is accessed in Platform Manager.
System Monitor
System Monitor allows you to monitor agents and review daily operations and maintenance of the system. Agents monitor and control communications between devices, other servers, and Platform. A list of available agents display and shows current status, detailed activity, summary information, CPU and memory usage, and has options to start and stop individual agents.
If there are multiple servers, agent activity can be viewed for each server in System Monitor. Each agent can have different settings and schedules. These settings and schedules are managed within Agent Settings.
The configuration of your system determines which agents display in System Monitor.
Examples: Communications Agent, Licensing Agent, and Printing Agent.
Transaction Workbench
Transaction Workbench displays data available in the Transaction Log table, and allows you to review, correct, and resubmit function calls that end in error. You can use this feature in conjunction with Platform Manager Alerts.
Example: A user's app submits an asynchronous transaction to update your ERP, but the request contains invalid data. The failure alerts the user's manager, who can then use Transaction Workbench to review, revise, and resubmit the transaction without requiring the user to redo the transaction.
Notification Workbench
Notification Workbench enables viewing mobile notifications. Apps can be created with elements that create the notification message on the server side to send it to a smartphone platform, or to manage the state of the notification message. These notifications display in the device notification center on the mobile device. They can be viewed on the server in Notification Workbench.
Example: A user creates an app with elements to create the notification message on the server side to send it to a smartphone platform. These notifications display with information such as the sender, recipient, subject, priority, time created, and time read, or to manage the state of the notification message.
Printing Workbench
For systems using label printing functionality, Printing Workbench Enables you to review and resubmit print jobs for label transaction requests that were not processed due to an error.
Example: A worker receives goods on a dock and submits items to a printer. If the request fails because the printer is offline, the user can use the Printing Workbench to change the target printer and resubmit the request.
Devices
The Devices section allows for editing and deleting device profiles and displays the following information for each device: group, device ID, Mobile Client version number, type of client (for example, WIN for Windows full client), IP address, license type, whether the device is disabled, the device platform, and the date and time the device was last connected. This section also provides loaders for Windows and Windows Mobile.
Device Tracker
Device Tracker allows for tracking devices using GPS, and viewing the information on a map. Information can be entered to track a certain device, see the last know location, refresh the location, and view tracking history.
Platform Manager Alerts
Platform Manager Alerts provide information, warning, and error alerts in Platform Manager. These can be configured by the administrator and set to send email notifications to target users when specific events occur.
Example: Send an email notification to the system administrator if a key system service fails, such as Communication Agent.
Agent Activity Details
Agent Activity Details provide a brief description and time stamp for activities within the running agents or Platform Manager. You can view normal event, error, and alert activities in the activities log in Platform Manager.
Example: An administrator receives an email notification that Communication Agent has failed. The administrator accesses the Agent Activity Details to view the alert and obtain summary level information about the failure. The administrator can also capture the event tracking ID to locate additional information from the system text logs.
Summary and Detailed Logging
Summary and Detailed Logging provides additional logging for troubleshooting. Summary logging is the default level. You can also enable detailed logging, which provides tracking IDs.
Example: An administrator uses information from the Agent Activity log to locate an alert or error tracking ID. The administrator also finds details about the event or error within the Summary or Detailed logs. The administrator can also share this log information with the Customer Success Center to help identify the specific process or software component experiencing errors, which helps resolve issues more quickly.
Insights Dashboard
When you implement Insights, Insights includes Supply Chain Insights, and Platform Metrics.
Example: A system administrator uses Platform Metrics to measure app performance and usage. The resulting visualizations enable the administrator to locate bottlenecks, see usage trends, and to then make system adjustments to optimize performance and reliability.
Loading...
There was a problem loading this topic